Privacy Policy

Last Updated: November 9, 2025

1. Introduction

This Privacy Policy explains how Jumalyze ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our business intelligence platform for Jumia vendors.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you about how we look after your personal data and tell you about your privacy rights.

2. Information We Collect

2.1 Authentication Information

When you authenticate with Jumia OAuth, we collect:

• Your Jumia seller email address (used as your username)
• OAuth access tokens and refresh tokens
• Shop ID and shop name from your Jumia account
• Token expiration timestamps

2.2 Business Data

Through authorized API access, we collect and process:

• Order Data: Order IDs, order dates, order status, items, quantities, prices, customer cities (aggregated)
• Product Data: Product IDs, names, SKUs, prices, status, images
• Financial Data: Sales revenue, commissions, fees, overhead costs you configure
• Sync History: Timestamps and status of data synchronization operations

2.3 User Preferences

• Theme preferences (light/dark mode)
• Profitability calculation settings
• Auto-sync configuration
• Sync interval preferences

2.4 Usage Information

We automatically collect certain information about your device and how you interact with our Service:

• IP addresses (for security and rate limiting)
• Browser type and version
• Request timestamps
• Pages accessed and actions performed
• Error logs and debugging information

2.5 Analytics Data

If enabled, we use Google Analytics to understand how users interact with our Service. This includes page views, session duration, and general usage patterns. You can opt out of Google Analytics tracking.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, operate, and maintain our analytics platform
• Data Analysis: To generate business intelligence reports, charts, and insights from your Jumia data
• Authentication: To verify your identity and manage your account
• Synchronization: To sync your Jumia data (manually or automatically based on your settings)
• Service Improvement: To understand usage patterns and improve our features
• Security: To detect, prevent, and address technical issues and security threats
• Compliance: To comply with legal obligations and enforce our Terms of Use
• Communication: To respond to your inquiries and provide customer support

4. Data Storage and Security

4.1 Security Measures

We implement industry-standard security measures to protect your data.

4.2 Data Retention

We retain your data for as long as your account is active or as needed to provide you with our Service. If you terminate your account, we will delete your personal data within 90 days, except where we are required to retain it for legal, tax, or regulatory purposes.

5. Data Sharing and Disclosure

5.1 Third-Party Services

We share data with the following third-party services to operate our platform:

• Jumia API: To retrieve your business data (with your authorization)
• Google Analytics: For usage analytics (if enabled)
• Sentry: For error monitoring (sensitive data is filtered before transmission)
• Cloud Infrastructure Providers: For hosting and database services

5.2 We Do NOT:

• Sell your data to third parties
• Share your business data with other vendors or competitors
• Use your data for advertising purposes
• Share personally identifiable information without your consent

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

6. Your Privacy Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (right to be forgotten)
• Data Portability: Request a copy of your data in a machine-readable format
• Withdrawal of Consent: Revoke authorization for data access at any time
• Object to Processing: Object to certain types of data processing

To exercise any of these rights, please contact us through the feedback form in the application or disconnect your account from the Settings page.

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences (theme, settings)
• Provide CSRF protection
• Track usage analytics (Google Analytics, if enabled)

Essential cookies are necessary for the Service to function. You can control non-essential cookies through your browser settings, though this may affect functionality.

8. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those of your country. We take appropriate safeguards to ensure your data receives adequate protection.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you within 72 hours of becoming aware of the breach, in accordance with applicable data protection laws.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us through:

• The feedback form in the application (Settings page)
• The contact information provided on our website

13. Consent

By using our Service, you consent to this Privacy Policy and agree to its terms. If you do not agree with this Privacy Policy, please do not use the Service.